Shipping Information

Lead times vary depending on the product type, quantity, and current stock levels. As a general guide:

• In-stock items: typically dispatched within 3-7 business days of order confirmation.
• Made-to-order or custom items: lead times are discussed and agreed upon during the enquiry process.
• Bulk or commercial orders: timelines are confirmed on a per-order basis.

We will always communicate expected timelines clearly before an order is finalised.

We work with a network of freight and courier partners to ensure your goods are delivered safely and efficiently. Shipping options include:

• Local Hong Kong delivery via courier.
• International air freight for smaller, time-sensitive shipments.
• Sea freight for larger bulk orders where cost efficiency is a priority.

The most appropriate shipping method will be discussed with you at the time of order, taking into account your location, timeline, and order size.

For international orders, the buyer is responsible for any import duties, taxes, customs fees, or other charges levied by the destination country. Ecothreads Textile Limited will prepare all necessary shipping documentation, including commercial invoices and packing lists, to support customs clearance.

We recommend that international clients familiarise themselves with the import regulations applicable to textiles in their country prior to placing an order.