Ecothreads Textile Limited

Privacy Policy

We respect your privacy. This policy explains what information we collect, why we collect it, and how we handle it.

Last updated: March 2026

1. Who We Are

Ecothreads Textile Limited is a textile company incorporated in Hong Kong, with offices at 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong. We are the data controller responsible for the personal information collected through this website and our business operations. For any privacy-related enquiries, contact us at admin@ecothreadstextile.com.

2. Information We Collect

We may collect the following types of personal information:

Contact information: your name, company name, email address, phone number, and postal address when you submit an enquiry or contact us directly.
Order information: details related to the products you enquire about or purchase, correspondence, and transaction records.
Website usage data: anonymised information about how you use our website, including pages visited, time spent, and referring sources, collected via analytics tools.

We do not collect sensitive personal data and we do not use your information for automated decision-making or profiling.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your enquiries and communicate about orders.
To process and fulfil orders and manage our business relationship with you.
To send relevant business updates or information where you have consented or where we have a legitimate business interest.
To improve our website and better understand how visitors use it.
To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal information on the following legal bases:

Contractual necessity: to fulfil our obligations to you as a client.
Legitimate interests: to operate and improve our business, respond to enquiries, and maintain business records.
Legal compliance: to meet our obligations under Hong Kong law.
Consent: where you have expressly agreed to receive communications from us.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Logistics and freight partners, to the extent necessary to arrange delivery of your orders.
Professional advisers such as legal or financial consultants, where required.
Regulatory or government authorities, where required by law.

Any third parties with whom we share data are required to handle it responsibly and in accordance with applicable law.

6. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law. Business and transaction records are typically retained for a minimum of 7 years in accordance with Hong Kong commercial and tax regulations. You may request deletion of your personal data at any time, subject to any overriding legal obligations.

7. Your Rights

Under the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong, you have the right to:

Request access to the personal data we hold about you.
Request correction of any inaccurate personal data.
Withdraw consent for direct marketing at any time.
Make a complaint to the Office of the Privacy Commissioner for Personal Data if you believe your rights have been violated.

To exercise any of these rights, please contact us at admin@ecothreadstextile.com.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no transmission over the internet is entirely secure, and we cannot guarantee the absolute security of data transmitted to or from this website.

9. Cookies and Analytics

This website may use anonymised analytics tools to help us understand how visitors interact with our content. These tools do not collect personally identifiable information. You may adjust your browser settings to refuse cookies, though this may affect the functionality of certain parts of the website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically. Continued use of our website or services following any updates constitutes acceptance of the revised policy.

If you have any questions about this policy, please contact us at admin@ecothreadstextile.com or write to us at 8/F, China Hong Kong Tower, 8-12 Hennessy Road, Wan Chai, Hong Kong.